We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold and disclose your personal information.

“We”, “us” and “our” means Chemsoft Pty Ltd, ABN: 49 675 969 847, (07) 3180 9737 of Level 5/445 Edward St, Spring Hill, QLD 4000.

We operate a business that provides a secure platform to submit pharmaceutical prescriptions and obtain access to various products via partner pharmacies through an e-commerce platform.

You consent to us collecting, holding, using, and disclosing your personal information in accordance with this policy.

WHAT IS PERSONAL INFORMATION?

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?

We collect information about you and your interactions with us, for example, when you use our platform or visit our website. The information we collect from you may include your identity and contact details, your history of use of our platform and details of any enquiries or complaints you make. We may collect names, dates of birth, email addresses, signatures, mailing addresses, residential addresses, telephone numbers, Medicare numbers, copies of government-issued identification, health fund details, healthcare provider details, medications or pharmaceutical products prescribed, prescriptions and script IDs.

We may also collect the following information:

• The location from which you have come to the site and the pages you have visited;
• Technical data, which may include IP addresses, the types of devices you are using to access the website, device attributes, browser type, language and operating system.

We use cookies on the website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note if you do this, you may not be able to use the full functionality of the product.

WHY DO WE COLLECT, HOLD AND USE YOUR PERSONAL INFORMATION?

We collect, hold, use and disclose your personal information to:

• Facilitate your use of our platform;
• Verify your identity;
• Enable us to contact you for support and provide you with important notices;
• Improve our products and services;
• Comply with our legal obligations and protect our legal rights;
• Process payments for our products and services;
• Conduct data analytics;
• Enable us to administer and manage our business, including managing our customer service.

We may disclose personal information to third parties as part of the process of providing you with services, such as our partner pharmacies, and in other circumstances as permitted by law.

HOW DO WE HOLD YOUR PERSONAL INFORMATION?

We may hold your personal information in a combination of electronic and paper-based formats. We take reasonable steps to protect the security of your personal information and protect it from misuse, interference, loss, unauthorised access, modification or disclosure. The security of your personal information is important to us and we strive to maintain appropriate safeguards to ensure its protection.

HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION?

You have the right to access and seek correction of the personal information we hold about you. If you wish to access or correct your personal information, please contact us. We will need to verify your identity before providing access to your personal information. We will take reasonable steps to ensure that your personal information is accurate, complete and up to date.

HOW TO MAKE A COMPLAINT?

If you believe that we have not complied with our obligations under the Privacy Act, you may make a complaint to us. Please contact us to make a complaint. We will investigate your complaint and respond to you as soon as possible.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time. We will notify you of any changes by posting the updated privacy policy on our website. We encourage you to review this policy periodically for any changes.

CONTACT US

For any questions or concerns regarding these Terms, please contact us at:

Chemsoft Pty Ltd

Address: 7 Butterfield Street, Herston, QLD 4006

Email: info@scriptit.com.au.