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We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This policy explains how and why we collect, use, hold and disclose your personal information.

“We”, “us” and “our” means Chemsoft Pty Ltd, ABN: 49 675 969 847, (07) 3180 9737 of Level 5/445 Edward St, Spring Hill, QLD 4000.

We operate a business that provides a secure platform to submit pharmaceutical prescriptions and obtain access to various products via partner pharmacies through an e-commerce platform.

You consent to us collecting, holding, using, and disclosing your personal information in accordance with this policy.

WHAT IS PERSONAL INFORMATION?

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect the following types of personal information:

Personal details such as your name, address, contact information;
Prescription details including your health information;
Any other personal information that is necessary for us to provide our services to you.

HOW DO WE COLLECT AND HOLD YOUR PERSONAL INFORMATION?

We may collect your personal information through:

Direct interactions with you when you provide information to us;
When you use our website, mobile applications, or services;
Through our customer support services;
From third parties such as our partners, health professionals or service providers;
From publicly available sources.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use your personal information to:

Provide and improve our products and services;
Process transactions and manage your orders;
Communicate with you about your prescription and our products;
Conduct research and analysis to improve our services;
Meet legal and regulatory requirements.

HOW DO WE DISCLOSE YOUR PERSONAL INFORMATION?

We may disclose your personal information:

To our partners and service providers who assist us in operating our business;
To health professionals or other entities as necessary for your prescription;
To comply with legal or regulatory requirements;
In connection with any merger, acquisition or sale of our assets.

HOW DO WE STORE AND PROTECT YOUR PERSONAL INFORMATION?

We take reasonable steps to protect your personal information from unauthorized access, disclosure, modification or misuse. This includes implementing appropriate security measures and procedures.

ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION

You may access and request correction of your personal information held by us. To do so, please contact us using the details provided below.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time. We will notify you of any changes by posting the updated privacy policy on our website. We encourage you to review this policy periodically for any changes.

CONTACT US

If you have any questions about this privacy policy or our handling of your personal information, please contact us at:

Chemsoft Pty Ltd, Level 5/445 Edward St, Spring Hill, QLD 4000, Australia. Phone: (07) 3180 9737 Email: info@scriptit.com.au

1. Introduction

These Terms and Conditions ("Terms") govern the purchase of products, including medicines, from participating pharmacies of ScriptIT ("we," "us," "our") by the customer ("you," "your").

By placing an order with us, you agree to these Terms.

2. Compliance with Australian Law

All transactions are conducted in compliance with Australian Consumer Law, the Therapeutic Goods Act 1989, and other relevant legislation. We are committed to providing safe, legal, and regulated pharmaceutical products.

3. Prescription Medicines

3.1 Prescription Requirements: Certain products may require a valid prescription from a licensed healthcare provider. You agree to provide accurate and current prescription information when required.

3.2 Verification: Participating pharmacies of ScriptIT may verify your prescription with your prescribing healthcare provider before fulfilling your order.

4. Orders

4.1 Acceptance of Orders: All orders are subject to acceptance by participating pharmacies of ScriptIT. They reserve the right to refuse any order for any reason, including stock availability or issues with the prescription provided.

4.2 Order Confirmation: Once an order is placed, you will receive an email confirmation with details of the order. This confirmation does not constitute acceptance of the order.

5. Pricing and Payment

5.1 Pricing: All prices are listed in Australian dollars (AUD) and include GST (Goods and Services Tax) unless otherwise stated.

5.2 Payment: Payment is required at the time of order placement.

5.3 Price Changes: Prices are subject to change without notice. Orders will be charged at the price in effect at the time of order placement.

6. Shipping and Delivery

6.1 Shipping Policy: We ship products within Australia only. Shipping times may vary based on location and availability.

6.2 Delivery Timeframes: Estimated delivery times are provided at the time of order. Delays may occur due to unforeseen circumstances, and we are not liable for any delay beyond our control.

6.3 Risk of Loss: The risk of loss or damage to products passes to you upon delivery.

7. Returns and Refunds

7.1 Non-Returnable Items: Due to the nature of pharmaceutical products, we do not accept returns or offer refunds on medicines unless the product is faulty or incorrectly supplied.

7.2 Faulty or Incorrect Products: If you receive a faulty or incorrect product, please contact us within 7 days of receipt. Participating pharmacies of ScriptIT will arrange for a replacement or refund as required by Australian Consumer Law.

8. Limitation of Liability

To the extent permitted by law, our liability is limited to the replacement of the product or refund of the purchase price. Participating pharmacies of ScriptIT are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

9. Privacy

Participating pharmacies of ScriptIT are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose your information.

10. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms will be resolved in the courts of Queensland.

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at.

Chemsoft Pty Ltd

Address: 7 Butterfield Street, Herston, QLD 4006

Email: info@scriptit.com.au.

Pharmacies

The Saint Dispensary & Compounding Pharmarcy

110 Acland Street,
St Kilda, VIC 3182, Australia

Brisbane Compounding
Pharmacy

Shop 1002/16 Hamilton Pl, Bowen Hills QLD 4006, Australia

Seed Pharmaceuticals

7 Butterfield Street,
Herston QLD 4006, Australia

Contact us

Our Support team is available
Monday – Friday 9am-5pm.