Using ScriptIT is simple and straightforward. Here’s how it works:
If you’re unverified, it means the pharmacy needs to confirm your identification matches your script. This is a one-time process for each pharmacy. Once verified, you can place orders anytime. Note that if you change your address or notification details, you may need to re-verify with the pharmacy.
A backorder product is a medication the pharmacy doesn’t currently have in stock but can request for you. This may slightly delay dispensing while the product is delivered to the pharmacy.
After the pharmacy approves your order, you’ll receive a notification with a payment link to complete your transaction.
The pricing for both your prescription medications and delivery services is set directly by the pharmacy you choose. You will know the pricing of your prescription at the time of placing your order, ensuring full transparency before you proceed.
Pharmacies typically dispense approved orders within 2 days. Backordered products may take longer depending on availability.
You’ll receive the pharmacy’s contact details after placing your order. Reach out to them directly using your Order Number for any queries.
Once the pharmacy dispenses your original or repeat medication, ScriptIT uploads your repeat token to your My Scripts Profile. It will be ready for your next order.
Yes, you can choose to be verified with as many partnered pharmacies as you like, based on where you’d prefer your prescriptions fulfilled.
A pharmacy can cancel your order if:
If an order is cancelled, you’ll be notified with the reason, and your script will remain in your My Scripts Profile for future orders.
Pending status indicates the pharmacy has made a change to your order. This could happen if:
If you’re satisfied with the change, press the “Accept” button to proceed with your order.
ScriptIT provides notifications via SMS or email, depending on your preference. You can select your preferred notification method under Settings in the My Profile section.
ScriptIT integrates seamlessly with eRx, Australia’s trusted prescription exchange service. Through this integration, we can track the status of your prescriptions—whether they are active, dispensed, or ceased. Your My Scripts Profile is automatically updated in real-time to reflect the latest changes, ensuring accurate and up-to-date information.
ScriptIT offers patients more flexibility and convenience by:
Innovation in Medicine Management.
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
This policy explains how and why we collect, use, hold and disclose your personal information.
“We”, “us” and “our” means Chemsoft Pty Ltd, ABN: 49 675 969 847, (07) 3180 9737 of Level 5/445 Edward St, Spring Hill, QLD 4000.
We operate a business that provides a secure platform to submit pharmaceutical prescriptions and obtain access to various products via partner pharmacies through an e-commerce platform.
You consent to us collecting, holding, using, and disclosing your personal information in accordance with this policy.
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion.
We may collect the following types of personal information:
We may collect your personal information through:
We use your personal information to:
We may disclose your personal information:
We take reasonable steps to protect your personal information from unauthorized access, disclosure, modification or misuse. This includes implementing appropriate security measures and procedures.
You may access and request correction of your personal information held by us. To do so, please contact us using the details provided below.
We may update this privacy policy from time to time. We will notify you of any changes by posting the updated privacy policy on our website. We encourage you to review this policy periodically for any changes.
If you have any questions about this privacy policy or our handling of your personal information, please contact us at:
Chemsoft Pty Ltd, Level 5/445 Edward St, Spring Hill, QLD 4000, Australia. Phone: (07) 3180 9737 Email: info@scriptit.com.au
These Terms and Conditions ("Terms") govern the purchase of products, including medicines, from participating pharmacies of ScriptIT ("we," "us," "our") by the customer ("you," "your").
By placing an order with us, you agree to these Terms.
All transactions are conducted in compliance with Australian Consumer Law, the Therapeutic Goods Act 1989, and other relevant legislation. We are committed to providing safe, legal, and regulated pharmaceutical products.
3.1 Prescription Requirements: Certain products may require a valid prescription from a licensed healthcare provider. You agree to provide accurate and current prescription information when required.
3.2 Verification: Participating pharmacies of ScriptIT may verify your prescription with your prescribing healthcare provider before fulfilling your order.
4.1 Acceptance of Orders: All orders are subject to acceptance by participating pharmacies of ScriptIT. They reserve the right to refuse any order for any reason, including stock availability or issues with the prescription provided.
4.2 Order Confirmation: Once an order is placed, you will receive an email confirmation with details of the order. This confirmation does not constitute acceptance of the order.
5.1 Pricing: All prices are listed in Australian dollars (AUD) and include GST (Goods and Services Tax) unless otherwise stated.
5.2 Payment: Payment is required at the time of order placement.
5.3 Price Changes: Prices are subject to change without notice. Orders will be charged at the price in effect at the time of order placement.
6.1 Shipping Policy: We ship products within Australia only. Shipping times may vary based on location and availability.
6.2 Delivery Timeframes: Estimated delivery times are provided at the time of order. Delays may occur due to unforeseen circumstances, and we are not liable for any delay beyond our control.
6.3 Risk of Loss: The risk of loss or damage to products passes to you upon delivery.
7.1 Non-Returnable Items: Due to the nature of pharmaceutical products, we do not accept returns or offer refunds on medicines unless the product is faulty or incorrectly supplied.
7.2 Faulty or Incorrect Products: If you receive a faulty or incorrect product, please contact us within 7 days of receipt. Participating pharmacies of ScriptIT will arrange for a replacement or refund as required by Australian Consumer Law.
To the extent permitted by law, our liability is limited to the replacement of the product or refund of the purchase price. Participating pharmacies of ScriptIT are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Participating pharmacies of ScriptIT are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose your information.
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms will be resolved in the courts of Queensland.
For any questions or concerns regarding these Terms, please contact us at.
Chemsoft Pty Ltd
Address: 7 Butterfield Street, Herston, QLD 4006
Email: info@scriptit.com.au.
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
This policy explains how and why we collect, use, hold and disclose your personal information.
“We”, “us” and “our” means Chemsoft Pty Ltd, ABN: 49 675 969 847, (07) 3180 9737 of Level 5/445 Edward St, Spring Hill, QLD 4000.
We operate a business that provides a secure platform to submit pharmaceutical prescriptions and obtain access to various products via partner pharmacies through an e-commerce platform.
You consent to us collecting, holding, using, and disclosing your personal information in accordance with this policy.
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion.
We may collect the following types of personal information:
We may collect your personal information through:
We use your personal information to:
We may disclose your personal information:
We take reasonable steps to protect your personal information from unauthorized access, disclosure, modification or misuse. This includes implementing appropriate security measures and procedures.
You may access and request correction of your personal information held by us. To do so, please contact us using the details provided below.
We may update this privacy policy from time to time. We will notify you of any changes by posting the updated privacy policy on our website. We encourage you to review this policy periodically for any changes.
If you have any questions about this privacy policy or our handling of your personal information, please contact us at:
Chemsoft Pty Ltd, Level 5/445 Edward St, Spring Hill, QLD 4000, Australia. Phone: (07) 3180 9737 Email: info@scriptit.com.au
These Terms and Conditions ("Terms") govern the purchase of products, including medicines, from participating pharmacies of ScriptIT ("we," "us," "our") by the customer ("you," "your").
By placing an order with us, you agree to these Terms.
All transactions are conducted in compliance with Australian Consumer Law, the Therapeutic Goods Act 1989, and other relevant legislation. We are committed to providing safe, legal, and regulated pharmaceutical products.
3.1 Prescription Requirements: Certain products may require a valid prescription from a licensed healthcare provider. You agree to provide accurate and current prescription information when required.
3.2 Verification: Participating pharmacies of ScriptIT may verify your prescription with your prescribing healthcare provider before fulfilling your order.
4.1 Acceptance of Orders: All orders are subject to acceptance by participating pharmacies of ScriptIT. They reserve the right to refuse any order for any reason, including stock availability or issues with the prescription provided.
4.2 Order Confirmation: Once an order is placed, you will receive an email confirmation with details of the order. This confirmation does not constitute acceptance of the order.
5.1 Pricing: All prices are listed in Australian dollars (AUD) and include GST (Goods and Services Tax) unless otherwise stated.
5.2 Payment: Payment is required at the time of order placement.
5.3 Price Changes: Prices are subject to change without notice. Orders will be charged at the price in effect at the time of order placement.
6.1 Shipping Policy: We ship products within Australia only. Shipping times may vary based on location and availability.
6.2 Delivery Timeframes: Estimated delivery times are provided at the time of order. Delays may occur due to unforeseen circumstances, and we are not liable for any delay beyond our control.
6.3 Risk of Loss: The risk of loss or damage to products passes to you upon delivery.
7.1 Non-Returnable Items: Due to the nature of pharmaceutical products, we do not accept returns or offer refunds on medicines unless the product is faulty or incorrectly supplied.
7.2 Faulty or Incorrect Products: If you receive a faulty or incorrect product, please contact us within 7 days of receipt. Participating pharmacies of ScriptIT will arrange for a replacement or refund as required by Australian Consumer Law.
To the extent permitted by law, our liability is limited to the replacement of the product or refund of the purchase price. Participating pharmacies of ScriptIT are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
Participating pharmacies of ScriptIT are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose your information.
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms will be resolved in the courts of Queensland.
For any questions or concerns regarding these Terms, please contact us at.
Chemsoft Pty Ltd
Address: 7 Butterfield Street, Herston, QLD 4006
Email: info@scriptit.com.au.
Our Support team is available
Monday – Friday 9am-5pm.